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Jacqueline Friedland

Executive Director, Risk Assessment and Intervention Hub, Supervision Sector, Office of the Superintendent of Financial Institutions

Jacqueline Friedland joined OSFI as Senior Director Property and Casualty Insurance Group in October 2020, and with OSFI’s transformation, she took on the new role, effective April 1, 2022, of Executive Director, Risk Assessment and Intervention Hub, Supervision Sector. In this role, Jacqueline leads the supervision teams for all federally regulated financial institutions, including insurers and banks, and federally regulated private pensions.

During her 35+ year career, Jacqueline has worked with global consulting firms and international P&C insurers. She has managed teams responsible for risk, reserving, pricing, analytics, economic capital, and actuarial systems. Jacqueline is the principal author of Fundamentals of General Insurance Actuarial Analysis, released by the Society of Actuaries (SOA) in 2013, and Estimating Unpaid Claims Using Basic Techniques, released by the Casualty Actuarial Society (CAS) in 2009. These textbooks were written to be useful to general insurance actuaries internationally and represent consolidated resources on loss reserving and ratemaking methodologies.

Jacqueline is a past president of the Canadian Institute of Actuaries (CIA) and a member of the Nominations Committee of the International Actuarial Association (IAA). She has volunteered for many years in the development of actuarial standards of practice, within Canada and internationally. She volunteers with the CIA, the IAA, the CAS, and the SOA, with focus on educational, professional, regulatory, and financial reporting matters. Jacqueline is passionate about diversity and inclusion and climate change and continues to work in these areas for both the CIA and OSFI.

A graduate of the University of Georgia in 1983 with a BBA, Jacqueline obtained Fellowships in the Casualty Actuarial Society in 1990, the Canadian Institute of Actuaries in 1999, and the Society of Actuaries in 2013.